Right of withdrawal (EU Customers)Updated 8 days ago
Your Right to Withdraw
If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.
Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must notify CAMILLA AND MARC of your decision within the withdrawal period. You must submit your request through our online return portal. You may also contact our Client Services team at [email protected].
Your notification should include your order number and a clear statement that you wish to withdraw from your purchase. Upon receipt of your request, we will provide confirmation of your withdrawal notification on a durable medium, such as email.
This statutory right of withdrawal is separate from, and in addition to, any voluntary returns policy offered by CAMILLA AND MARC.
Returning Your Items
Once you have notified us of your decision to withdraw, you must return the relevant item(s) without undue delay and no later than 14 days from the date you notified us.
Items should be returned in their original condition, unworn, unwashed, undamaged, and with all original tags attached.
Refunds
Where you validly exercise your right of withdrawal, CAMILLA AND MARC will refund all payments received for the returned item(s), excluding any standard delivery charges paid for the order.
Refunds will be processed within 14 days of receiving the returned item(s), or evidence that the item(s) have been returned, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
Diminished Value
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Returned items should be in their original condition and must not be worn, washed, altered, damaged, or otherwise handled beyond what is reasonably necessary to inspect them.
If an item is returned showing signs of wear, use, damage, staining, alteration, missing tags, or any handling beyond what is reasonably necessary for inspection, CAMILLA AND MARC reserves the right to reduce the refund to reflect the diminished value of the goods. Where the returned goods are no longer in a saleable condition, CAMILLA AND MARC reserves the right to reduce the refund by up to the full value of the goods.
Sale Items
For customers located in the European Union, sale items remain eligible for withdrawal in accordance with applicable consumer protection laws. Any "Final Sale" restrictions do not affect your statutory right of withdrawal where required by law.