Returns & Exchanges
Can I return a sale Item?
The CAMILLA AND MARC eBoutique is unable to accept change of mind returns or exchanges on sale garments. All sale items are marked as final sale on the product page under each product description which is linked to our Returns Policy for further read
Do you accept returns on the Ovaries. Talk About Them. capsule collection?
Yes. We would be more than happy to issue you a refund, excluding the shipping costs, in line with our standard Return Policy. Please note that if you require a refund your donation will be cancelled.
When will my return be processed?
Once your return has been received at our depot, please allow 1-3 business days for it to be processed. After your return has been processed, refunds may take up to 5 business days to appear in your original payment method, depending on your financia
Can I exchange an item gifted to me by someone else?
You are welcome to exchange your gift, given it successfully falls within our Returns Policy and you're able to provide proof of purchase.
I paid with a gift card, how do returns work?
If you paid for your order using a CAMILLA AND MARC gift card, any approved refund will be credited back to the original gift card used for the purchase. Once your return has been processed, you can continue to use the same gift card number for futur
I purchased something in store, can I return it online?
Unfortunately, in-store returns cannot be processed by our Online team. Kindly reach out to the boutique where your garment was purchased, and they will assist you directly. Store Returns. If you have made a purchase in one our boutiques, we only off
Has my return been processed?
You will receive a return confirmation email as soon as your return has been processed. If you are concerned about a delay with your return, we recommend:. Processing Times. Once your return has been received at our depot, please allow 1-3 business d
I have received a faulty item, what should I do?
We are sorry to hear that you are experiencing a fault with your CAMILLA AND MARC garment. We have a few simple steps to follow depending on where your order was purchased. All faulty items will need to be returned to the original place of purchase f
Can I return an item from a stockist?
We would love to assist you directly, however, if your garment was purchased through one of our stockists, it will need to be returned directly to your original place of purchase as they will have a record of the transaction.
Can I exchange an item?
Yes, we are happy to exchange full-priced items ordered online for a different size, pending stock availability upon receiving your return. We offer exchanges on full price items only within the 14-day Return Policy. Items can only be exchanged once
How do I return an item?
Returning your order is simple.
What is your return policy?
Change of Mind. We offer change of mind returns and exchanges on eligible full-priced products subject to the following conditions:. Faulty Items. We are committed to honouring our obligations under the Australian Consumer Law. We sincerely apologise
Right of withdrawal (EU Customers)
Your Right to WithdrawIf you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.Withdrawal PeriodThe withdrawal period e