Shipping & Delivery
Do you ship internationally?
Yes. We offer express international shipping to over 200 countries worldwide via DHL Express, with all orders dispatched from our Australian warehouse. Estimated delivery is 2-4 business days, depending on your destination. Shipping costs are calcula
Do I need to pay additional duties or taxes?
No, we ship all eligible international orders using Delivered Duty Paid (DDP). The final price displayed at checkout is inclusive of all applicable duties and taxes, which are paid by CAMILLA AND MARC. This means there are no additional customs dutie
Do you offer gift wrapping?
Yes, we do offer Gift Wrapping. You can choose to have your item gift wrapped at the checkout or in a CAMILLA AND MARC Boutique. Simply choose the "SIGNATURE GIFT BOX" option at checkout:. 1. Our Signature Gift Boxes are ideal for a gift or as a keep
Is a signature required upon delivery of my order?
Signature requirements vary depending on your delivery destination and DHL's local delivery practices. Where a signature is required, someone will need to be available to accept the parcel. If no one is available, DHL may attempt redelivery or provid
How much does shipping cost?
Shipping costs vary depending on your delivery destination and order value. The final price in checkout is inclusive of all duties and taxes. (Some exclusions apply and will be clearly shown at the time of checkout).United States (US) Shipping. Europ
How long does delivery take?
All international orders are shipped from Australia via DHL Express, with an estimated delivery timeframe of 2 to 4 business days. Shipping costs are calculated at checkout and vary depending on your delivery address. We deliver to over 200 countries
Where is my order?
If you've recently placed your order, it may still be in the process of being packed and dispatched. Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking details. If you can't locate this email, plea
Why is my order stuck at New Zealand Customs?
If your order is over NZ $1,000, you will need to apply for your own Client Code directly with NZ Customs. The NZ rules are if an individual (or business) is importing or exporting goods worth more than NZ$1000, they will need a Client Code. Once you
My Order Is Delayed in U.S. Customs
Orders shipped to the United States may occasionally experience delays while being processed by U.S. Customs and Border Protection. While most shipments clear quickly, customs inspections are outside of CAMILLA AND MARC's control and may extend deliv